Consumer Rights Disputes
Consumer rights solicitors
Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.
In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.
Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.
Why use Rothera Bray Solicitors for consumer rights disputes?
Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.
We can advise you whether you already have an existing claim or you are looking to make a claim.
We will assess your claim and provide guidance on your rights as a consumer and your options.
We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.
You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.
Where possible we will try to settle your claim without the need for court proceedings.
We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.
We can help you with:
- Non-delivery of goods/service and cancellation issues
- Warranty disputes
- Goods which are not of satisfactory quality or fit for purpose
- Lack of reasonable care and skill in services provided
Send us a message

“We’ll advise you on your rights as a consumer, costs to you and if necessary, represent you in a legal case. ”
Richard Bates
Head of Dispute Resolution
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Posted 9 April 2026
I had the pleasure of working with Lauren Kilbride at Rothera Bray, and I’m so grateful for her support. She was brilliant throughout—her advice was always clear, practical, and incredibly helpful. What really stood out was how approachable and reassuring she was. She was always quick to respond and took the time to make everything feel straightforward and manageable. I genuinely felt in safe hands and wouldn’t hesitate to recommend her.
Lisa Reid
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Posted 9 April 2026
Nelissa made the whole process of setting up our estate after we have gone so easy and dare I say, her style made the experience an enjoyable one for such a morbid topic. She has a brilliant way of explaining the complex in a very simple pictorial representation making it it easy to decide the next course of action for our family. Extremely efficient and diligent - she was a pleasure to work with.
Arran
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Posted 8 April 2026
I dealt with Ellie Robinson as my solicitor and she was fantastic, easy to talk to and helped me understand everything as a first time buyer.
Jake Ashton
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Posted 8 April 2026
Ellie Robinson helped us remortgage recently and was a pleasure to work with! She was very knowledgeable and communicative and I will be working with her again in future!
Eliot Morris
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Posted 8 April 2026
Very happy with the excellent service I received from Rothera bray and in particular Will who was very helpful explaining everything in a clear and concise manner. Will is very approachable and clearly very knowledgeable and a credit to his business.
Sarah Newman
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Posted 7 April 2026
Absolute total professionalism throughout. Very thorough and very helpful. Always there to answer questions promptly and held my hand through a very emotional time. The move was quick and easy thanks to Ellie Robinson and her team at Derby, I can’t thank her enough.
Ruth Haywood
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Posted 4 April 2026
I was recommended to Rothera Bray Solicitors and Sara Odedra has been incredible from start to end. Sara has kept us up to date at every stage, has been quick to get back to us via email or phone call and explained anything that we weren't sure of. I would recommend Sara and Julian Ryan again and again - they are an asset to the team and have made this process easy! Thank you!
Carina
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Posted 2 April 2026
A very easy team to deal with. We were kept informed throughout the process which gave us total confidence during the successful sale of our property.
Bob C
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Posted 1 April 2026
Ellie Robinson was fantastic as our remortgage solicitor. Great communication and sorted everything for us! Would recommend to everyone!!
Evie
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Posted 31 March 2026
I recently worked with Will in relation to a settlement agreement and found him to be professional, knowledgeable and very supportive throughout the process. He explained everything clearly, took the time to answer my questions, and ensured I fully understood my options at each stage. I particularly valued his balanced approach — setting out the legal position while also supporting my preference for a more amicable and practical resolution. His guidance helped me feel confident in my decisions and ultimately achieve a fair outcome. I would not hesitate to recommend Will to anyone seeking clear and professional legal advice.
Employment client
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Posted 31 March 2026
I would like to express my sincere thanks to Ellie, our solicitor, ( and Grace) who have been absolutely wonderful in handling a particularly complicated situation involving my late mother’s assets. Ellie has shown exceptional professionalism, patience, and understanding throughout the entire process. At times, I know I may have been a little impatient myself, but she remained calm, supportive, and consistently reassuring, which made a very difficult time much easier to manage, with no hidden costs. I am truly grateful for all her hard work and dedication, and I wouldn’t hesitate to recommend her to others. She is a real credit to your team.
Claire Betts
stars
Posted 30 March 2026
Had fantastic service from Will recently. He was very professional, friendly and efficient. Highly recommended.
Pete Lambert

Richard Hammond
Partner & Head of Risk and Compliance
Richard Hammond is a Dispute Resolution specialist and mediator at our Lace Market office in Nottingham. Richard is also a notary public, processing client documents for international use.

Richard Bates
Partner & Head of Dispute Resolution
Richard Bates leads the Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Caroline Bowler
Partner
Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.

James Carley
Partner
James is a Partner in the Dispute Resolution department and is very experienced in dealing with commercial and personal litigation matters.

Kendal Litherland
Consultant
Kendal Litherland is a Consultant in Rothera Bray’s Dispute Resolution department and is based at our Nottingham city office.

Ruth Ball
Managing Associate & Head of Insolvency
Ruth Ball is a Managing Associate and the Head of Corporate & Individual Insolvency at Rothera Bray and is based at our Lace Market, Nottingham and Market Harborough offices.

Jade Belcher
Associate Solicitor
Jade Belcher is an Associate Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Tom Barry
Solicitor
Tom is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Amrita Johal
Solicitor
Amrita Johal is a solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Millie Moreton
Solicitor
Millie Moreton is a Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.

Jayde Pullar
Senior Paralegal
Jayde Pullar is a Senior Paralegal in Rothera Bray’s Dispute Resolution team and is based at our Lace Market, Nottingham office.

Eleanor Kivneen
Paralegal
Eleanor is a Paralegal in our departments for Dispute Resolution for Individuals and Dispute Resolution for Businesses. She is based at our Nottingham Lace Market office.

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