Consumer Rights Disputes
Consumer rights solicitors
Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.
In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.
Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.
Why use Rothera Bray Solicitors for consumer rights disputes?
Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.
We can advise you whether you already have an existing claim or you are looking to make a claim.
We will assess your claim and provide guidance on your rights as a consumer and your options.
We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.
You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.
Where possible we will try to settle your claim without the need for court proceedings.
We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.
We can help you with:
- Non-delivery of goods/service and cancellation issues
- Warranty disputes
- Goods which are not of satisfactory quality or fit for purpose
- Lack of reasonable care and skill in services provided
Send us a message

“We’ll advise you on your rights as a consumer, costs to you and if necessary, represent you in a legal case. ”
Richard Bates
Head of Dispute Resolution
stars
Posted 10 July 2026
We were extremely satisfied with the service from Rothera Bray during the process of rewriting our Wills and Side letters. Our Wills are complex and our solicitor clarified the necessary changes and took the time needed to ensure we understood the legalities involved. The service was professional but friendly.
Bob and Yvonne Bundick
stars
Posted 10 July 2026
I found Rothera Bray to be professional and responsive. I was glad I used a firm with a local office rather than one of the remote conveyancing companies.
Nigel Wright
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Posted 10 July 2026
Ellie has been very helpful she was always ready to answer any questions/queries I had. Nothing was too much trouble at all. Ellie’s knowledge & expertise of my situation was extremely good. She kept me informed of time frames making sure I was always updated on my completion etc. I would highly recommend Ellie to my family and friends, a very patient professional who has helped me a lot. Rothera Bray have a wonderful member of their team in Ellie Robinson.
Beverley Wyatt
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Posted 10 July 2026
We had the pleasure of dealing with Rothera Bray for our property purchase and specifically Tim Brooke and his team Craig Allsopp and Nikola Dzierzak. Despite a non-straightforward transaction with multiple titles, Tim and his team were excellent from start to finish, always advising us in a timely manner and doing a really thorough job on all the searches and relevant property matters. Once completion took place, Tim and team stayed engaged to ensure the title registration was complete despite the delays at land registry. We cannot thank Tim enough as at several points we thought the property deal might fall through but with the advice, guidance and attention to detail provided by Tim we got there in the end! Thank you.
Prachi
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Posted 9 July 2026
It’s lovely to deal with someone whom makes the process just so easy. Dealing with Talita at Rothera Bray was an absolute pleasure . Very professional and thorough.
Will client
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Posted 8 July 2026
George dealt with my settlement agreement, quickly and efficiently. He answered all my questions and put my mind at rest that I was doing the right thing. Thanks.
Julie R
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Posted 8 July 2026
The experience was very good, Millie was very knowledgeable, was quick to respond and brought the matter to a successful conclusion.
Stephen Hughes
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Posted 8 July 2026
Lauren provided me with exceptional support and great advice throughout my case. She is incredibly knowledgeable, friendly, and honest, making what was such a stressful process for me much easier to manage. I'd highly recommend her to anyone who might need her services.
Employment Law client
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Posted 7 July 2026
The conveyancing process was smooth from start to finish. Everything was handled efficiently, communication was clear, and the team was polite and professional throughout. I really appreciated how straightforward they made the whole process. Ellie Robinson and Grace Millward Thank you for a great service!
Zak Appleby
stars
Posted 6 July 2026
Thank you to everyone for all your help over a long period of time. Your mannerism and efficiency to solve each issue was most impressive. I have recommended your services to others .What was going on in the background certainly tested my patience and you kept the ship running smoothly.
Daniel P
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Posted 6 July 2026
We have recently purchased a property and had the pleasure of working with Fatima Altaf for our conveyancing needs. She was superb from start to finish, she worked extremely hard and was always professional, friendly and in regular contact with us throughout to make sure we were up to date and well informed of the process. Moving house with a small baby in tow is a tricky process with lots of plates to juggle, but Fatima’s confidence and competence really did make it easier for us and we felt safe and in very good hands with her. We are very impressed and wouldn’t hesitate to use Rothera Bray again in the future.
Hannah Sullivan
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Posted 6 July 2026
I cannot thank Chelsey and the team at Rothera Bray LLP enough for their outstanding support. We were facing a highly stressful motoring matter involving a Section 172 allegation alongside a speeding offence, which originally arose because we never received the initial NIP / request to provide driver details in the post. Chelsey was incredibly efficient, swift and proactive. Thanks to her exceptional legal expertise, she acted immediately to negotiate with the Prosecution, successfully getting the Section 172 charge completely withdrawn before the court date. She resolved the speeding offence smoothly without requiring our personal attendance in Court and secured an incredibly favourable outcome (minimum penalty points and zero prosecution costs). Her communication was clear, fast, and deeply reassuring throughout the entire process. I would highly recommend Chelsey and her firm to anyone who requires legal assistance with motoring matters.
W Cheng

Richard Bates
Partner & Head of Dispute Resolution
Richard Bates leads the Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Caroline Bowler
Partner
Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.

James Carley
Partner
James is a Partner in the Dispute Resolution department and is very experienced in dealing with commercial and personal litigation matters.

Kendal Litherland
Consultant
Kendal Litherland is a Consultant in Rothera Bray’s Dispute Resolution department and is based at our Nottingham city office.

Ruth Ball
Managing Associate & Head of Insolvency
Ruth Ball is a Managing Associate and the Head of Corporate & Individual Insolvency at Rothera Bray and is based at our Lace Market, Nottingham and Market Harborough offices.

Jade Belcher
Associate Solicitor
Jade Belcher is an Associate Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Tom Barry
Solicitor
Tom is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Amrita Johal
Solicitor
Amrita Johal is a solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Millie Moreton
Solicitor
Millie Moreton is a Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.

Eleanor Kivneen
Senior Paralegal
Eleanor is a Senior Paralegal in our departments for Dispute Resolution for Individuals and Dispute Resolution for Businesses. She is based at our Nottingham Lace Market office.

Jayde Pullar
Senior Paralegal
Jayde Pullar is a Senior Paralegal in Rothera Bray’s Dispute Resolution team and is based at our Lace Market, Nottingham office.

Rowan Ketteridge
Paralegal
Rowan Ketteridge is a Paralegal in the Dispute Resolution team and is based at our Lace Market, Nottingham office.

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