Consumer Rights Disputes
Consumer rights solicitors
Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.
In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.
Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.
Why use Rothera Bray Solicitors for consumer rights disputes?
Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.
We can advise you whether you already have an existing claim or you are looking to make a claim.
We will assess your claim and provide guidance on your rights as a consumer and your options.
We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.
You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.
Where possible we will try to settle your claim without the need for court proceedings.
We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.
We can help you with:
- Non-delivery of goods/service and cancellation issues
- Warranty disputes
- Goods which are not of satisfactory quality or fit for purpose
- Lack of reasonable care and skill in services provided
Send us a message

“We’ll advise you on your rights as a consumer, costs to you and if necessary, represent you in a legal case. ”
Richard Bates
Head of Dispute Resolution
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Posted 27 May 2026
We as an organisation have used Rothera Bray on numerous other occasions when we have sold houses in our portfolio. Both Sarrina and Julekha are very easy to work with and have an abundance of knowledge in the legal conveyancing framework. We wouldn't hesitate to recommend them.
Matt
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Posted 27 May 2026
I cannot thank Seetal and Rothera Bray Solicitors enough for all the hard work and support they have given me over the last 4 years with my accident at work claim. They have been extremely thorough, professional, and supportive throughout the entire process. Every step was clearly explained to me, and I always felt like they genuinely cared about getting the best outcome possible. Their attention to detail and dedication gave me a lot of confidence during a very difficult time. Thank you again for everything you have done for me.
Luke Shiels
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Posted 22 May 2026
Sara has been very helpful during the whole process, both my mother and I would recommend her highly.
Alison Marlow
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Posted 22 May 2026
I used Rebecca's services via Rothera Bray Solicitors to deal with the financial side to a divorce. I had an initial face to face appointment to talk through everything with Rebecca and this made me feel at ease and felt that Rebecca was the right person to help me. Rebecca has kept me highly informed at all stages throughout and has also given lots of great advice and has helped me a lot with getting things sorted. I am really happy with the service that I received and Rebecca was so friendly, kind, understanding and very helpful. I would 100% recommend to anyone who is requiring the help during a divorce.
Leila
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Posted 22 May 2026
Rothera Bray have been excellent in helping me resolve a difficult and expensive divorce, I found them extremely efficient - communication was excellent at all points and generally they were there when I needed them, they all took a personal interest in my case and we arrived at a reasonable resolution thanks to their efforts Specially thanks to Rebecca Emeleus and Rebecca Hudson for their great work, Highly recommended in what are always going to be difficult situation! They are people that you can rely on - which is very important in divorce actions particularly.
Stuart Randall
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Posted 21 May 2026
Both Ellie and Grace were very helpful and kept us up to date with the progress of our house purchase.
Christine
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Posted 21 May 2026
Sophie is kind and understanding. She explained everything and I felt I was in very capable hands. I would highly recommend Sophie.
Philippa Stephenson
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Posted 20 May 2026
We recently wished to effect a Declaration of Trust and changes to our tax positions with HMRC. It turned out to be relatively straightforward. However, in large part this was probably due to Ed Granger who dealt with the matter for us. He was highly attentive, full and clear in his explanations and checked our inputs thoroughly at every stage. Highly diligent, very pleasant and quick to respond. Thank you Ed.
Anonymous
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Posted 18 May 2026
Excellent service and advice from Lauren Kilbride at Rothera Bray Solicitors. Her advice was comprehensive, timely and professionally given. It made my decision making easy and the advice was delivered in language easy to understand. I would have no hesitation in seeking her services again should I require them.
Debra Mitchell
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Posted 18 May 2026
Since 2017 Carol Freeman and her assistant Gail Garner have dealt with the selling and buying of a number of properties for me for personal and bereavement reasons. They have been excellent and I can’t praise them enough. Thoroughly professional, reassuring and patient. I have complete trust in them.
Molly King
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Posted 17 May 2026
Julekha was a breath of fresh air as a conveyancing solicitor, she always had time for my many questions, was super efficient and constantly kept us up to date. Her time scale was excellent, although we could only go as fast as everyone else in the chain. Her Paralegal Sarrina Mills was also a real pleasure to deal with. Over all I would definitely recommend using them. Thank you
Lisa Loake
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Posted 16 May 2026
Excellent service, I would recommend them, Julekha and Sarrina were extremely helpful.
Vaughan Curzon

Richard Bates
Partner & Head of Dispute Resolution
Richard Bates leads the Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Caroline Bowler
Partner
Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.

James Carley
Partner
James is a Partner in the Dispute Resolution department and is very experienced in dealing with commercial and personal litigation matters.

Kendal Litherland
Consultant
Kendal Litherland is a Consultant in Rothera Bray’s Dispute Resolution department and is based at our Nottingham city office.

Ruth Ball
Managing Associate & Head of Insolvency
Ruth Ball is a Managing Associate and the Head of Corporate & Individual Insolvency at Rothera Bray and is based at our Lace Market, Nottingham and Market Harborough offices.

Jade Belcher
Associate Solicitor
Jade Belcher is an Associate Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Tom Barry
Solicitor
Tom is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Amrita Johal
Solicitor
Amrita Johal is a solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Millie Moreton
Solicitor
Millie Moreton is a Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.

Jayde Pullar
Senior Paralegal
Jayde Pullar is a Senior Paralegal in Rothera Bray’s Dispute Resolution team and is based at our Lace Market, Nottingham office.

Rowan Ketteridge
Paralegal
Rowan Ketteridge is a Paralegal in the Dispute Resolution team and is based at our Lace Market, Nottingham office.

Eleanor Kivneen
Paralegal
Eleanor is a Paralegal in our departments for Dispute Resolution for Individuals and Dispute Resolution for Businesses. She is based at our Nottingham Lace Market office.

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