So, how do you stay compliant and customer-focused? Jo Soar, Senior Associate in Rothera Bray’s Licensing team offers ten practical tips to help you understand your licence and stay compliant.
1. Avoid costly mistakes by knowing your licence conditions
Your licence outlines what you can do, when, and how. From operating hours to noise restrictions, make sure managers and frontline staff understand the conditions. A quick refresher can prevent accidental breaches.
2. Display your licence properly
The summary of your premises licence must be clearly displayed on-site, with the full licence available for inspection. It’s not just a box-ticking exercise, it is a legal requirement under the Licensing Act 2003.
3. Appoint a strong Designated Premises Supervisor
Your Designated Premises Supervisor (DPS) should have passed an Award for Personal Licence Holders Course and hold a valid personal licence. They need to be actively involved in daily operations. Their role is crucial, especially when it comes to alcohol sales and compliance.
4. Stick to licensed hours
Selling alcohol or hosting entertainment outside your permitted hours is a serious offence. Use automated systems or staff checklists to ensure everything shuts down on time.
5. Manage noise and nuisance
Noise complaints are one of the top reasons for licence reviews. Invest in soundproofing, monitor outdoor areas, and train staff to handle rowdy customers. For late-night venues, a dispersal policy can make a big difference.
6. Empower your team through compliance training
Regular training on licensing law, age verification, and responsible alcohol service is essential. Keep records of all sessions – they’re invaluable if your licence is ever challenged.
7. Enforce age verification
Implement a Challenge 25 policy and use reliable ID-checking procedures. Selling alcohol to underage customers can lead to fines, suspension, or even licence revocation.
8. Build relationships with responsible authorities
Stay in touch with your local licensing officer, police, and council. Being proactive and cooperative shows you’re a responsible operator and can help resolve issues before they escalate.
9. Keep the premises safe and secure
Health and safety, fire regulations, and crowd control all tie into your licensing obligations. Regular risk assessments and maintenance checks are key to staying compliant.
10. Review and update your licence when needed
Planning a refurbishment, extending hours, or adding new activities? You may need to vary your licence. Our expert team can guide you through the process to ensure your licence supports your business goals.
Think of your premises licence as more than a legal document. It’s a tool that protects your business, supports your team, and enhances your reputation. With these ten tips, you’ll be well-equipped to run a compliant, successful, and thriving hospitality venue.
Need help reviewing your licence or planning a variation? Our expert licensing team is here to help. Contact them on 03456 465 465 or email enquiries@rotherabray.co.uk
Disclaimer: This blog is for information only and does not constitute legal advice. If you need legal advice please contact us on 03456 465 465 or email enquiries@rotherabray.co.uk to get tailored advice specific to your circumstances from our qualified lawyers.
