Consumer Rights Disputes
Consumer rights solicitors
Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.
In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.
Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.
Why use Rothera Bray Solicitors for consumer rights disputes?
Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.
We can advise you whether you already have an existing claim or you are looking to make a claim.
We will assess your claim and provide guidance on your rights as a consumer and your options.
We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.
You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.
Where possible we will try to settle your claim without the need for court proceedings.
We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.
We can help you with:
- Non-delivery of goods/service and cancellation issues
- Warranty disputes
- Goods which are not of satisfactory quality or fit for purpose
- Lack of reasonable care and skill in services provided
Send us a message

“We strive to make every matter as stress free as possible”
Richard Hammond
Head of Dispute Resolution
stars
Posted 23 December 2025
I purchased my first home with an ex-partner and needed to get an equity transfer completed. The situation was very messy and chaotic involving Help to Buy. Lucy and Karen were beyond helpful in explaining everything and dealing with Help to Buy when they were being not very helpful and slow. I feel that the whole drama would be ongoing without their expertise and help. Thank you.
Kirk
stars
Posted 23 December 2025
We enjoyed exceptionally good service from Rothera Bray. Jackie Murphy who handled our conveyancing was outstanding. She is highly professional and dealt with enquiries promptly, often on the same day! Her communication was very good and we always felt well informed. I'd have no hesitation in calling on Rothera Bray again.
Mr Page
stars
Posted 23 December 2025
A brilliant experience from start to finish. A fallen through chain and a few complications on the way, but the service provided was fantastic. Rothera Bray were clear and helpful at all times. Would highly recommend to anyone.
Amy O'Neill
stars
Posted 22 December 2025
I can highly recommend George Cokkinos at Rothera Bray for advice on a settlement agreement. George took the time to fully understand my situation before giving clear and appropriate advice. He was transparent on fees, kept me updated throughout and handled correspondence with my former employer efficiently. The outcome was positive and the process felt well managed from start to finish.
Anonymous
stars
Posted 22 December 2025
I saw Julie about re doing my will. I found her very caring thoughtful and understanding. She really put me at ease and helped with suggestions.
Patricia Wood
stars
Posted 19 December 2025
From the outset, my experience working with Rothera Bray, and in particular, Lauren, has been outstanding. I was navigating a stressful settlement process and wasn’t sure what to expect, but Lauren took the time to explain everything clearly, set realistic expectations, and guide me step-by-step. Her advice was always proactive and well considered, and I felt fully supported throughout. Lauren’s professionalism, calm approach and attention to detail gave me confidence at every stage, and ultimately helped secure the outcome I was hoping for, one that truly protected my best interests. I would absolutely recommend Rothera Bray. Having someone who is responsive, knowledgeable, and genuinely cares about the result makes all the difference. Lauren made a challenging situation feel manageable, and I’m incredibly grateful for her help.
Employment Law client
stars
Posted 19 December 2025
We have recently completed our house purchase with Rothera Bray. From the outset Sade Love provided us with clear instructions and advice and has been absolutely brilliant throughout. The charges for services are fair and certainly reasonable. I would highly recommend Sade and Rothera Bray as a 5 Star team, professional and friendly. Thank you!
Michael O'Neill
stars
Posted 18 December 2025
Our experience with Rothera Bray has been very positive. Abbey and Luisa were consistently professional, approachable, and supportive at every stage of the process, which made what could have been a stressful situation feel much more manageable. Their communication was timely and transparent, and we always felt reassured that our case was handled with care and expertise. We can highly recommend Rothera Bray, and in particular, Abbey and Luisa.
Lydia
stars
Posted 18 December 2025
I recently used Rothera Bray for the first time. They were so helpful with their amazing services. Thank you so much Sharan Sian and Julian Ryan. I would highly recommend.
Aneth
stars
Posted 18 December 2025
Having been using Rothera Bray (previously Woolley, Beardsleys and Bosworth) for almost the last 10 years, I can honestly say that it is by far the best solicitors that I have used, in the Loughborough area. Having used them between 25-30 times in that period, not just for house sales and purchases, but for other tasks too, their work on everything has been exceptional, prompt and meticulous. Everything is explained clearly and no question ever feels too silly to ask... I must say a huge thankyou to Suzanne Riozzi, and her PA's over the years, who have been handling everything for me during this time. Her professionalism and dedication to her work, and clients, is second to none, and her time and effort has made the legal landscape for me personally, and for my work, a lot easier to navigate. Suzanne is the reason I have used, and will continue to use, Rothera Bray.
Waleed
stars
Posted 17 December 2025
My call was answered by Tom Barry and he was incredibly conscientious and helpful in giving me initial advice towards settling a dispute I have had with the seller of a pony I purchased, which was misrepresented and mis-sold and has put both myself and that is my young child in danger! I really really appreciate appreciated Tom’s support and knowledge and I’m very thankful.
Victoria
stars
Posted 17 December 2025
Simply the best! Gurpreet was kind considerate took time to listen and I couldn’t have had a better outcome nothing was to much for him always there to help. Extremely knowledgeable would high recommend this company very professional.
Maria

Richard Bates
Partner & Head of Dispute Resolution
Richard Bates leads the Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Caroline Bowler
Partner
Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.

James Carley
Partner
James is a Partner in the Dispute Resolution department and is very experienced in dealing with commercial and personal litigation matters.

Richard Hammond
Partner & Head of Risk and Compliance
Richard Hammond is a Dispute Resolution specialist and mediator at our Lace Market office in Nottingham. Richard is also a notary public, processing client documents for international use.

Kendal Litherland
Consultant
Kendal Litherland is a Consultant in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Ruth Ball
Managing Associate & Head of Insolvency
Ruth Ball is a Managing Associate and the Head of Corporate & Individual Insolvency at Rothera Bray and is based at our Lace Market, Nottingham and Market Harborough offices.

Jade Belcher
Associate Solicitor
Jade Belcher is an Associate Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Tom Barry
Solicitor
Tom is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Amrita Johal
Solicitor
Amrita Johal is a solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Millie Moreton
Solicitor
Millie Moreton is a Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.

Jayde Pullar
Senior Paralegal
Jayde Pullar is a Senior Paralegal in Rothera Bray’s Dispute Resolution team and is based at our Lace Market, Nottingham office.

Eleanor Kivneen
Paralegal
Eleanor is a Paralegal in our departments for Dispute Resolution for Individuals and Dispute Resolution for Businesses. She is based at our Nottingham Lace Market office.

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