Consumer Rights Disputes
Consumer rights solicitors
Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.
In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.
Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.
Why use Rothera Bray Solicitors for consumer rights disputes?
Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.
We can advise you whether you already have an existing claim or you are looking to make a claim.
We will assess your claim and provide guidance on your rights as a consumer and your options.
We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.
You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.
Where possible we will try to settle your claim without the need for court proceedings.
We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.
We can help you with:
- Non-delivery of goods/service and cancellation issues
- Warranty disputes
- Goods which are not of satisfactory quality or fit for purpose
- Lack of reasonable care and skill in services provided
Send us a message

“We strive to make every matter as stress free as possible”
Richard Hammond
Head of Dispute Resolution
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Posted 18 November 2025
Thank you, I was very impressed with the service you provided. The communication with me was very efficient at all stages of the process and you answered any questions I had.
Agnes
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Posted 18 November 2025
Throughout the process I dealt with a number of people as the claim was a lengthy process, all of which were both professional and understanding. I was kept up to date throughout the entire process including any cost increases and whenever anyone would be out of office. I would use Rothera Bray again.
Kirsten
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Posted 17 November 2025
We have recently used Richard, Rebecca and Ed to deal with the will and trust left by my later father in law. It was complicated and lengthy but the service they provided was excellent. Without their help and advice, we would have given up. So glad it's all over now and we are so grateful for all the effort and hard work they have put in to get it all sorted. Thanks Richard, Rebecca and Ed.
L O'Neill
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Posted 17 November 2025
I felt all staff were the best of the best and that was all I could ask for. Jackie was extremely very thorough and explained everything clearly at each stage.
J James
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Posted 15 November 2025
Fantastic experience selling and buying a property with Rothera Bray. Abbey Freeman was fantastic throughout the whole process and I will definitely ask for her again if we ever are to sell again. Great service.
Chris L
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Posted 14 November 2025
Very professional service. Prompt replies from Jo Clarke and Nirvair to any queries. Will be using their services again.
Tony Ellis
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Posted 14 November 2025
Abbey Freeman is very professional also kept me in formed through out this difficult house move. I would definitely recommend this Rothera Bray and also Abbey.
Lisa L
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Posted 13 November 2025
Emily was really good and helped last minute but nothing was too much trouble . She did a fantastic job wouldn't hesitate if I needed a solicitor again. 5 star service.
Laura
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Posted 12 November 2025
I recently engaged Ewan Paton from Rothera Bray – he was approachable, professional, and genuinely understanding throughout a difficult time. He took the time to explain everything clearly, kept me updated at every stage, and always made me feel at ease. His calm and practical approach gave me great confidence, and I couldn’t have asked for better support. I’d highly recommend Ewan to anyone needing reliable and compassionate legal advice.
Mr Morrison
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Posted 12 November 2025
I was with another firm but as soon as I seen the reviews on this firm I changed to this firm. I cannot recommend this firm enough. I have had Gabriella and Hannah working on my case they are a credit to this firm also informing me on my case. Raising any issues immediately. Very polite and professional. I would recommend anyone using this firm.
Hannah
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Posted 12 November 2025
Brilliant solicitors, very quick with responding to emails too, and helping with any questions you may have. I used Rothera Bray to buy my house, and honestly I can 100% recommend them. Very fast, professional! I would and will use them again in future. Thank you so much.
Anna C
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Posted 11 November 2025
I can’t thank the team enough for everything they’ve done for me and my children. From start to finish, the whole company have been absolutely brilliant — always putting our needs and wishes first and supporting us every step of the way. Their communication, care, and understanding have been second to none. A special mention has to go to Emily, who is truly one in a million. She went above and beyond to make sure I felt heard, reassured, and fully supported throughout what was one of the most difficult times in my life. I’d highly recommend this firm to anyone looking for a solicitor who genuinely cares about both you and your family. Thank you all so much for everything you’ve done.
Nathan

Richard Bates
Partner & Head of Dispute Resolution
Richard Bates leads the Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Caroline Bowler
Partner
Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.

James Carley
Partner
James is a Partner in the Dispute Resolution department and is very experienced in dealing with commercial and personal litigation matters.

Richard Hammond
Partner & Head of Risk and Compliance
Richard Hammond is a Dispute Resolution specialist and mediator at our Lace Market office in Nottingham. Richard is also a notary public, processing client documents for international use.

Kendal Litherland
Consultant
Kendal Litherland is a Consultant in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Ruth Ball
Managing Associate & Head of Insolvency
Ruth Ball is a Managing Associate and the Head of Corporate & Individual Insolvency at Rothera Bray and is based at our Lace Market, Nottingham office.

Jade Belcher
Associate Solicitor
Jade Belcher is an Associate Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Tom Barry
Solicitor
Tom is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Amrita Johal
Solicitor
Amrita Johal is a solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Millie Moreton
Solicitor
Millie Moreton is a Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.

Jayde Pullar
Senior Paralegal
Jayde Pullar is a Senior Paralegal in Rothera Bray’s Dispute Resolution team and is based at our Lace Market, Nottingham office.

Eleanor Kivneen
Paralegal
Eleanor is a Paralegal in our departments for Dispute Resolution for Individuals and Dispute Resolution for Businesses. She is based at our Nottingham Lace Market office.

Wendy Lawson
Paralegal
Wendy Lawson is a Paralegal in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

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We’re delighted that nine of our talented trainees and chartered legal executives have officially qualified as solicitors and are continuing their legal careers with us here.

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