Consumer rights solicitors

Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.

In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.

Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.

Why use Rothera Bray Solicitors for consumer rights disputes?

Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.

We can advise you whether you already have an existing claim or you are looking to make a claim.

We will assess your claim and provide guidance on your rights as a consumer and your options.

We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.

You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.

Where possible we will try to settle your claim without the need for court proceedings.

We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.

We can help you with:

  • Non-delivery of goods/service and cancellation issues
  • Warranty disputes
  • Goods which are not of satisfactory quality or fit for purpose
  • Lack of reasonable care and skill in services provided



Contact our Dispute Resolution Team

Send us a message

Please enter as much detail as possible, so we can give you the best-possible legal advice right away.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Richard Hammond is a Partner and Head of Risk and Compliance at Rothera Bray

“We strive to make every matter as stress free as possible”

Richard Hammond
Head of Dispute Resolution

Reviews of our lawyers.

Contact our Dispute Resolution Team
Dispute Resolution Team
Richard Bates, Head of the Dispute Resolution department and Partner at Rothera Bray

Richard Bates

Partner & Head of Dispute Resolution

Richard Bates leads the  Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Caroline Bowler, Equine Law Partner at Rothera Bray.

Caroline Bowler

Partner

Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.

James Carley

James Carley

Partner

James is a Partner in the Dispute Resolution department and is very experienced in dealing with commercial and personal litigation matters.

Richard Hammond is a Partner and Head of Risk and Compliance at Rothera Bray

Richard Hammond

Partner & Head of Risk and Compliance

Richard Hammond is a Dispute Resolution specialist and mediator at our Lace Market office in Nottingham. Richard is also a notary public, processing client documents for international use.

Kendal Litherland

Kendal Litherland

Consultant

Kendal Litherland is a Consultant in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Ruth Ball is a Managing Associate and Head of Insolvency at Rothera Bray Solicitors

Ruth Ball

Managing Associate & Head of Insolvency

Ruth Ball is a Managing Associate and the Head of Corporate & Individual Insolvency at Rothera Bray and is based at our Lace Market, Nottingham office.

Jade Belcher, Associate Solicitor

Jade Belcher

Associate Solicitor

Jade Belcher is an Associate Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Tom Barry, solicitor at Rothera Bray

Tom Barry

Solicitor

Tom is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Amrita Johal webp

Amrita Johal

Solicitor

Amrita Johal is a solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Millie Moreton

Millie Moreton

Solicitor

Millie Moreton is a Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.

Jayde Pullar is a Senior Paralegal at Rothera Bray Solicitors.

Jayde Pullar

Senior Paralegal

Jayde Pullar is a Senior Paralegal in Rothera Bray’s Dispute Resolution team and is based at our Lace Market, Nottingham office.

Eleanor Kivneen

Eleanor Kivneen

Paralegal

Eleanor is a Paralegal in our departments for Dispute Resolution for Individuals and Dispute Resolution for Businesses. She is based at our Nottingham Lace Market office.

Wendy Lawson

Wendy Lawson

Paralegal

Wendy Lawson is a Paralegal in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.

Find out how Rothera Bray can help you