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Consumer Rights Disputes

Expert legal help when goods or services fall short

Consumer rights solicitors

Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them. This could mean that you even find yourself in need of legal representation.

In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.

Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.

Consumer rights

Why use Rothera Bray Solicitors for consumer rights disputes?

Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.

We can advise you whether you already have an existing claim or you are looking to make a claim.

We will assess your claim and provide guidance on your rights as a consumer and your options.

We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.

You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.

Where possible we will try to settle your claim without the need for court proceedings.

We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.

We can help you with:

  • Non-delivery of goods/service and cancellation issues
  • Warranty disputes
  • Goods which are not of satisfactory quality or fit for purpose
  • Lack of reasonable care and skill in services provided
We’ll advise you on your rights as a consumer, costs to you and if necessary, represent you in a legal case.
Richard Bates
Richard Bates

Contact our Civil and Personal Dispute Resolution team

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Civil and Personal Dispute Resolution reviews

July 8, 2026
The experience was very good, Millie was very knowledgeable, was quick to respond and brought the matter to a successful conclusion.
- Stephen Hughes
July 3, 2026
I highly recommend Tom Barry, he was totally on board with my problem and we hit the ground running, very professional and gave me very good advice.
- Elizabeth Scull
December 17, 2025
My call was answered by Tom Barry and he was incredibly conscientious and helpful in giving me initial advice towards settling a dispute I have had with the seller of a pony I purchased, which was misrepresented and mis-sold and has put both myself and that is my young child in danger! I really really appreciate appreciated Tom’s support and knowledge and I’m very thankful.
- Victoria
November 24, 2025
Our sincere thanks to both Richard Bates and James Gray for helping us navigate through this daunting period. Your support has been invaluable.
- Raja Family
November 17, 2025
We have recently used Richard, Rebecca and Ed to deal with the will and trust left by my later father in law. It was complicated and lengthy but the service they provided was excellent. Without their help and advice, we would have given up. So glad it's all over now and we are so grateful for all the effort and hard work they have put in to get it all sorted. Thanks Richard, Rebecca and Ed.
- L O'Neill
September 16, 2024
Had a difficult dispute resolution which required solicitor assistance, I was advised to contact Rothera Bray and dealt with Grant, however Grant had moved onto pastures new. Jade Belcher took over matters instantly and was very informative and up to speed with the matter providing guidance on what avenues I could potentially take as well as well has make contact with the debtor who eventually accepted liability and managed to obtain a payment plan out of the debtor. Thanks for all your help Jade
- Rees
August 8, 2024
I recently enjoyed the benefit of legal representation by Rothera Bray, specifically Millie Moreton. In what was a particularly tricky case with the customer representing himself in a very malicious and contentious manner, the support, guidance and professionalism we received was outstanding. So many times my patience was tested and Millie would listen, advise and get me to see and adopt the best course of action. Anyone who gets to be represented by her will be in very safe hands and I recommend her and her employer whole heartedly.
- Mark Bartlett
November 14, 2023
First class service. Very pleased!
- S
October 23, 2023
We would like to express our sincere thanks for all the help and advice you have given us. We can’t thank you enough for what you have done for us. The situation was very stressful and emotional for us but you always supported us and explained what would be happening each step of the way. You always got back to us if we left a message as soon as you were free. You have always been extremely professional, very knowledgeable and always able to put our minds at rest that you would do whatever you could to help us. You have always gone that extra mile. Once again, we cannot thank you enough. We will definitely use Rothera Bray in the future and would have no hesitation in recommending both you and Rothera Bray.
- Stephen and Michelle Hope
May 23, 2023
Grant at Rothera Bray was absolutely brilliant and professional. I put a claim in for loss to my property I purchased in 2021. I turned to Rothera Bray and Grant was assigned to take my case, this claim I was going through for around 7 months and Grant had every step under control. Brilliant with communication and approach to each step of the way and stages. Very professional. I would highly recommend Rothera Bray and will in the future. Thankyou guys.
- Thomas Whitehead
May 23, 2023
Grant Benskin from Rothera Bray solicitors handled a property dispute I was having with my landlord. He provided excellent advice and was prompt in dealing with all the paperwork. Highly recommended and a very professional service!
- Kets p
June 13, 2022
A pleasure to deal with and your approach was very measured and professional.
- Litigation client
March 7, 2022
Paige was fantastic, clear advice and the letter was laid out perfectly, clear and simple
- Tony Westley